Modernizing how Porsche Centers interact with customers.

Today’s consumer demands convenience. Historically, that has translated well for online businesses. Podium addresses this need for businesses with a local presence by providing an interaction platform that connects to all major messaging channels and enables users to easily manage all inbound and outbound communications. As a result of growing preference for convenient communication, your dealers are connecting with customers on their terms, and through the channels they prefer.

AI Employee Increases Effectiveness

Podium’s AI Employee makes your dealership more responsive and efficient—working 24/7 without breaks or downtime.

• Generate personalized review invites and respond to reviews 2x faster
• Manage leads across every channel—text, social, and webchat—while keeping conversations cohesive and natural in real time
• Instantly respond to customer inquiries at any time, ensuring no lead is left waiting
• Handle common questions, provide accurate information, and improve customer retention

Messenger

• View and respond to all messages (Facebook, Google, SMS, and more) from a single inbox, with AI ensuring faster, natural responses
• Assign, filter, and track conversations between sales and service teams
• Stay connected anywhere with mobile and desktop apps
• Automate replies to after-hours messages so customers always get a timely response
• See which messages need follow-up and who has read them
• Store every customer conversation in one secure database
• Boost efficiency with faster, organized communication

Reviews

• Be the top choice on the sites customers trust—simple to manage from start to finish
• Benchmark success by tracking competitor reviews
• Get found everywhere with reviews on Google, Facebook, and automotive-specific sites
• Automate personalized review invites to rank higher and make it easier for leads to find you
• Respond quickly and accurately with AI-powered review replies

Webchat

• Move website chats to text for flexibility and ongoing conversations, supported by AI for instant, natural engagement
• Capture leads instantly with names and phone numbers from the first message
• Chat with customers on the channel they prefer—text

Google My Business

• Connect directly to your Google Business Profile.
• Collect and manage reviews in one place.
• Route “click-to-message” inquiries straight to your Podium inbox.
• Boost customer interactions with driving directions, click-to-call, and website buttons.
• Monitor all GMB activity from the Podium Dashboard.
• Podium users see on average:
  • +44% driving directions
  • +106% calls
  • +60% website visits
  • +83% listing views